One crucial ingredient to retail success often goes unnoticed: caring. When you genuinely care about your customers, it shines through in every aspect of your business—your customer experience, policies, and even how you train your team.
The Retailer’s Time System is designed to help you build a healthier balance between your business and personal life. When you do, you’ll not only feel more fulfilled but also find yourself more productive during work hours.
The end of the year is a crucial time for your business, it’s all about managing your energy and staying focused on what matters most. In this episode of Real Retail TV, I dive into what I call the “three P’s” to help you zero in on the right priorities.
In this episode of Real Retail TV, I’m sharing the 5 steps to the WhizBang! Retail Marketing System—packed with low-cost (and even no-cost) ways to drive traffic to your store.
In this episode of Real Retail TV, I explore three ways to add on. Adding on is one of the most effective and simplest ways to grow your holiday sales. While some salespeople shy away from it, worried it might feel too pushy, the truth is that a well-executed add on enhances the customer experience and helps make their purchase even better.
In this episode of Real Retail TV, we’re going to explore a quick and easy sales training program for your team this holiday season. Having no sales training at all leads to leaving lots and lots and lots of money on the table in lost sales. So, here are 3 things you can do right now to get started.
Today, we’re diving into an unexpected approach to handling customer complaints and those extra-challenging interactions.And since it’s the holiday season, a peak time for busy stores and high-stakes customer interactions, there’s no better time to put these strategies into practice to keep things running smoothly.
Want to help every customer make a perfect purchase this holiday season? Start by talking budget, it helps you guide them to options they’ll love and feel excited to buy. This tip is straight from the Holiday Selling Course in the Retail Sales Academy.
Showrooming happens when a customer browses your store, checks prices, and then leaves to find a better deal online. In this episode of Real Retail TV, I’ll share three effective strategies to keep these customers and close the sale.
In this episode of Real Retail TV, I’m diving into the ultimate holiday bounce-back strategy! Now is the perfect time to start planning and training your team so you’re ready to roll before the post-Thanksgiving rush.
