This Episode: You Have The Opportunity To Change Lives Everyday
When you switch to customer-focused sales training you realize that everyone has a story. Since you never know what is going on in someone’s life, the best strategy is to always be kind. You really do have the opportunity to change someone’s life through a great experience in your store.
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Wow, this could not have come a better time. One of my associates notice that one of our customers wasn’t as lively during a Block of the Month class as she normally is. So, after class we just started making small talk with her about her daughter’s upcoming graduation and party etc. Come to find out she was diagnosed with breast cancer in both breasts. We spoke for quite a while and at the end of our conversation she was thanking us for allowing her to get this off her chest, no pun intended. Those were her words and she was laughing! That’s all we wanted – to see her smiling and laughing.
Kindness in action!T hanks for sharing, Pamela.
I love this message! Keep this positive information coming Bob & Susan!
Thanks for your feedback, Robyn! We sure will!